PRIVACY POLICY

Soak Spa Bleu Beach Resort (“Soak Spa,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, book services, purchase products or gift cards, contact us, or otherwise interact with Soak Spa.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, including:

  • Name

  • Phone number

  • Email address

  • Mailing or billing address

  • Date of birth or other information needed to verify eligibility or complete a booking

  • Appointment and service information

  • Gift card and membership information

  • Payment and transaction information

  • Information provided through guest intake, consent, or service-related forms

  • Communications you send to us, including questions, requests, reviews, or feedback

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

  • Schedule, confirm, modify, and manage appointments

  • Provide spa services and maintain appropriate client records

  • Process payments, memberships, gift cards, and purchases

  • Communicate with you regarding appointments, services, policies, and transactions

  • Respond to questions, requests, and customer service inquiries

  • Improve our website, services, and guest experience

  • Send promotional emails, text messages, or other marketing communications when permitted by law and, where required, with your consent

  • Prevent fraud, misuse, or unauthorized activity

  • Comply with applicable laws, regulations, and legal requirements

3. ONLINE BOOKING AND THIRD-PARTY SERVICES

Soak Spa may use third-party service providers to assist with online booking, payment processing, website hosting, marketing, communications, customer management, and other business operations.

These providers may collect or process information on our behalf in accordance with their own privacy policies and applicable agreements.

Our online booking system may require you to provide certain personal information in order to schedule an appointment or purchase a service.

4. PAYMENT INFORMATION

Payments made through our website, booking platform, or other payment systems may be processed by third-party payment processors.

Soak Spa does not intentionally store complete credit or debit card numbers on our own systems. Payment information may be securely collected and processed by the applicable payment provider according to its privacy and security practices.

5. TEXT MESSAGES AND EMAILS

If you provide your phone number or email address, we may contact you regarding appointments, confirmations, reminders, cancellations, transactions, or other service-related communications.

Where permitted by law, we may also send promotional communications. You may opt out of marketing communications at any time by following the unsubscribe instructions in an email, replying according to the instructions provided in a text message, or contacting us directly.

Please note that opting out of promotional communications does not prevent us from sending necessary transactional or appointment-related messages.

6. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies, pixels, analytics tools, and similar technologies to help us understand how visitors use our website, remember preferences, improve website functionality, and measure marketing effectiveness.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

7. HOW WE SHARE INFORMATION

We may share personal information when reasonably necessary to operate our business, including with:

  • Booking and scheduling providers

  • Payment processors

  • Website and technology providers

  • Marketing and communication providers

  • Professional advisors and service providers

  • Government authorities or law enforcement when required by law

  • Other parties when necessary to protect the rights, safety, property, or security of Soak Spa, our guests, employees, or others

We do not sell your personal information for money.

8. PROTECTION OF YOUR INFORMATION

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. INFORMATION RETENTION

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal and regulatory requirements, resolve disputes, enforce our agreements, and fulfill other legitimate business purposes.

10. CHILDREN'S PRIVACY

Our website and services are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and address the situation.

11. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to request access to, correction of, deletion of, or information about the personal information we maintain about you.

To make a privacy-related request, please contact Soak Spa using the contact information provided below. We may need to verify your identity before completing certain requests.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including social media platforms, booking services, payment providers, or other websites.

Soak Spa is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Effective Date” at the top of this policy. Your continued use of our website after changes are posted constitutes acceptance of the updated policy to the extent permitted by law.

14. CONTACT US

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Soak Spa Bleu Beach Resort
400 N. Miramar Avenue
Indialantic, FL 32903
United States